Privacy Policy

Introduction

BT345 (hereinafter "we", "us", or "the Platform") is committed to providing a safe and enjoyable online gaming experience for players in Bangladesh and Southeast Asia. Our Privacy Policy Explains what types of data we collect when you use the bt345.win website or app, why we collect it, how we store it, and how we ensure it is never shared with third parties without your consent.

This privacy policy takes effect from the moment you register on the site. If you disagree with any part of this policy, please refrain from using the platform. We recommend checking this page periodically for updates. BT345 may update this privacy policy at any time, and the effective date of any changes will always be displayed at the top of the page.

What Information We Collect

We collect information you provide when creating an account and using our services on BT345, as well as certain technical data collected automatically. The types of information we collect under this privacy policy:

• Identity Information: Full name, date of birth, national ID number (where applicable).
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment methods (bKash, Nagad, bank account), transaction history.
• Gaming Activity: Betting history, game preferences, win/loss records.
• Technical Information: IP address, device type, operating system, and browser information.
• Usage Information: Time spent on site, pages visited, and features used.

How We Use Your Information

Data collected on BT345 is used solely for legitimate and specific purposes. Under our Privacy Policy your information is used for the following purposes:

• To verify your account and confirm your identity.
• To process deposits, withdrawals, and other financial transactions.
• To personalize your gaming experience and deliver relevant offers.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support and assist with issue resolution.
• To comply with applicable laws and directives from regulatory authorities.
• To improve platform security and performance.
• To send you promotional messages and offers with your prior consent.

Data Storage & Retention Period

Your information is stored on BT345's secure servers. We retain your data only for as long as necessary or legally required. Generally:

• Account Information: For the duration your account is active and for a minimum of 5 years after closure.
• Financial Records: Up to 7 years as required by legal obligations.
• Gaming Logs: Up to 3 years, or as directed by the relevant regulatory authority.
• Marketing Information: Until you withdraw your consent.

Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.

Sharing Information with Third Parties

BT345 never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

• Payment Processors: With bKash, Nagad, and banking partners to process transactions.
• KYC Verification Provider: With authorized verification agencies to confirm identity.
• Law Enforcement Agencies: In response to a court order or lawful investigation.
• Technology Partners: For platform operations (server hosting, analytics) — under strict confidentiality agreements.

Cookies Policy

The BT345 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality. The types of cookies we use:

• Essential Cookies: For login sessions and security purposes — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytical Cookies: To understand site performance and user behavior.
• Marketing Cookies: To show you relevant offers based on your interests (with your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

Your Data Rights

Under BT345's privacy policy, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: You may receive your information in a readable, portable format.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will endeavor to respond to your request within 30 business days.

Data Security Measures

BT345 employs industry-leading technology to protect your information. Our security framework includes:

• 256-bit SSL encryption — all data transmissions are fully secured.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• Real-time suspicious activity detection system.
• Limited data access restricted to authorized personnel only.
• Data backup and disaster recovery planning.

Minor's Privacy

BT345 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete all associated data.

If a parent or guardian believes their child has registered on this platform, please contact our support team immediately.

Contact Us

For any questions, concerns, or requests regarding this privacy policy, please contact our dedicated data protection team. We will do our best to respond to your message promptly.

Email: [email protected]
Support Hours: 7 days a week, 24 hours a day